AI & automation
AI chatbot for business: what it can and cannot do
In 30 seconds
- A chatbot answers common questions instantly.
- It should collect details and hand over to a person.
- Keep replies short with clear options.
- Never let it invent prices or promises.
Who this is for: shops, clinics, institutes, gyms, salons, cafes, showrooms and service businesses in Punjab and across India.
What it can do
- Answer timings, location, fees and services
- Share brochures, menus or batch lists
- Collect name, need and preferred time
- Book a callback
What it should not do
- Negotiate prices
- Handle complaints alone
- Give medical or legal advice
Good vs bad replies
Bad
"Thank you for contacting us. Our team will revert." Then nothing.
Good
"Evening batch is 6–8 pm. Want fee details or a free demo?"
Best
Good reply plus a person calling back the next morning.
How to set one up
- List your top 20 questions
- Write short, friendly answers
- Decide when to hand over to a person
- Test with your team for a week
Checklist
- Top questions listed
- Handover rule set
- Lead sheet connected
- Weekly review planned
Common questions
WhatsApp or website chatbot?
In India, WhatsApp first. Add a website chat box if you get many website visitors.
Does it need training?
It needs your correct information and regular checks of its answers.
Can it speak Hinglish?
Yes, modern AI handles Hinglish well.